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| Bid Classification: |
Services Related To Goods
|
|---|---|
| Bid Type: | RFP |
| Bid Number: | 8572P |
| Bid Name: | Amanda Support Optimization |
| Bid Status: | Open |
| Bid Closing Date: | Fri Aug 28, 2026 12:00:00 PM (PDT) |
| Question Deadline: | Fri Aug 14, 2026 12:00:00 PM (PDT) |
| Duration in months: | 12 |
| Negotiation Type: | Refer to project document |
| Condition for Participation: | Refer to project document |
| Electronic Auctions: | Not Applicable |
| Language for Bid Submissions: | English unless specified in the bid document |
| Submission Type: | Online Submissions Only |
| Submission Address: | Online Submissions Only |
| Public Opening: | No |
| Description: |
The City of Richmond (the “City”) intends to engage a qualified external service provider to deliver a strategic framework that improves ticket resolution times and reduces the existing backlog, while strengthening business engagement. A key focus will be the implementation of a sustainable governance and streamlined triage processes for all AMANDA-related processes (the “Project”), as further detailed in this RFP. |
| Bid Document Access: | Bid Opportunity notices and awards and a free preview of the bid documents is available on this site free of charge without registration. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. There is no cost to obtain an unsecured version of the document and /or to participate in this solicitation. |
| Trade Agreements: |
Show Trade Agreements [+]
Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Canadian Free Trade Agreement (CFTA) North American Free Trade Agreement (NAFTA) |
| Categories: |
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